Refund policy

At Valesto, your satisfaction is our priority. We aim to deliver high-quality products, but if you are not entirely happy with your purchase, our return and refund process ensures a smooth experience.

1. Return Window

• You may request a return within 7 days of receiving your order.

2. Eligibility Criteria

To be eligible for a return:

• The item must be unused, unwashed, and in its original condition.

• All tags, labels, and packaging must be intact.

• Returns not meeting these conditions will not be accepted.

3. Refund Method

• Approved refunds will be processed to your original payment method within 7–10 business days after we receive and inspect the product.

4. Return Shipping Costs

• If you wish to return the product for personal reasons (e.g., change of mind, dislike) → The customer will bear the return shipping charges.

5. Damaged or Defective Products

• If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the issue.

• Upon verification, we will arrange a free replacement or full refund.

6. Non-Returnable Items

• Currently, all products are eligible for returns unless otherwise specified at the time of purchase.

7. How to Initiate a Return

• Email us at support@valesto.in with your order number, product details, and reason for return.

• Our support team will guide you through the return process.

8. Contact

For any queries related to refunds and returns:
📧 contact@valesto.in
📞 [+91 8847086936]